General

◆Sign Up STEP 1: Create your wallet!◆
If you do not have a wallet and need to create one, please follow the steps below. Do you want to learn more about wallets? Please proceed to "◆What is a wallet?◆" page and find out! 

MetaMask
  1. Visit MetaMask website below and Install MetaMask extension for your browser.
    1. Download MetaMask: The Premier Blockchain Wallet App and Browser Extension
  2. Open MetaMask after installation.
  3. Click on the Create a wallet button.
  4. Set a password to protect your wallet.
  5. Follow the instructions to set up your Secret Recovery Phrase.
  6. Arrange the Secret Recovery Phrase in the correct order to verify it.
  7. Complete Registration

Important Information
Unlike Web2 games, MapleStory Universe links all assets owned by the user to their wallet.
  • MetaMask is not a custodial wallet. Neither NEXPACE nor MetaMask can manage or control your wallet.
  • To keep your assets safe, store your Secret Recovery Phrase (MetaMask recovery phrase) in a secure location where only you can access.

 

For more information about MetaMask, please visit MetaMask FAQs: Mastering Your Blockchain wallet.

 

※ After creating your wallet, please proceed to the [WALLET SIGN-UP / CONNECT > ◆Sign Up STEP 2: Link your wallet to MapleStory Universe Web!◆] page and follow the instructions to complete your account registration. 
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◆Sign Up STEP 2: Link your wallet to MapleStory Universe Web

To fully enjoy the content on MapleStory Universe Web, you need to connect your wallet (MetaMask) to your account.

Please follow the steps below to connect your wallet to MapleStory Universe services!


 

MetaMask

  1. Click Connect wallet.
  2. Click Continue with MetaMask.
  3. Sign and complete the linking procedure step by step.
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I'm facing issues signing up/connecting my MetaMask wallet!
Did you encounter an issue signing up for MetaMask wallet or linking MetaMask to MapleStory Universe: The Genesis? 
 
Please submit a ticket through the official MetaMask help center below!
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How do I export my FaceWallet private key?

After you log into your FaceWallet account in https://msu.io/, you may find the guidelines on how to check your wallet’s private key by visiting [Profile (Top Right Corner) > My Wallet (Button) > Settings (Icon) > Private Key (Button)]:

 

   

  1. Visit https://my.facewallet.xyz/
  2. Visit Settings > Show Private Key and click Continue.
  3. Enter your PIN code to access your wallet’s private key.
    1. If you haven’t registered your device for FaceWallet login, you may choose between “Register Device” or “One-time Sign in” for access.

※ Please do not share your wallet’s private key to anyone.

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◆What is a wallet?◆

Wallet is an online storage solution where you can store and manage your digital assets. To use all services of MapleStory Universe, you must have a wallet.

The Importance of Wallet
  • Asset Storage: Items and currencies obtained in the game can be minted and stored in your wallet.
  • Ownership: All items and currencies stored in your wallet are your unique assets. No external party, including NEXPACE, can alter or damage the assets within your wallet.
  • Functionality: Wallets offer various functions, including token purchases, sales, swaps, and bridges.

 

MetaMask (Self-custodial wallet)
  • MetaMask is a self-custodial wallet, which lets users have control of the private keys.
  • The company (NEXPACE), the wallet service provider (MetaMask), or any other entity cannot access the user's wallet and its assets.
  • As long as the recovery phrase and private key are safely stored, the user can access their assets in the wallet anytime, anywhere.

For more information about MetaMask wallet, please visit Hello from MetaMask Help Center 🦊♥️ | MetaMask Help Center 🦊♥️

 

Important Information

For any transaction involving NFTs or FTs, your wallet signature is required. Without your wallet signature, no transactions can be processed. Always ensure to sign with your wallet when trading items.

※ Always double-check the transactions before you sign to make sure it is the transaction you intend to proceed with.


For more detailed information on wallet security, please refer to the [WALLET SECURITY > ◆Keep your private keys, Secret Recovery Phrase, PIN code safe!◆] page.

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How do I check my wallet address?

Do you want to check your wallet address?

Follow the guide below to learn two different ways to check your wallet address. 


1. Through Wallet Extension

MetaMask

  1. Open the MetaMask extension in your browser. 

  2. Click your wallet address below your Account name to copy it for your use.


2. On MapleStory Universe Web

  1. On the website, click Connect wallet.
  2. Choose between MetaMask and FaceWallet.
  3. Once you successfully log in, hover your cursor on your Account profile on the top right corner of the website.
  4. Click your wallet address below your Account name to copy it. 

 


Did you know?

In order to connect your GALXE account to MapleStory Universe: The Genesis account, you need an EVM wallet addressAn EVM wallet address is essential for using the services provided by Ethereum-based networks. 

If your wallet address starts with 0x, it means your wallet is an EVM wallet and you will have no issue connecting your accounts.

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Which blockchain network does MetaMask support?

MetaMask supports various blockchain networks.


 

MetaMask

MetaMask supports various networks such as the MSU Subnet, Avalanche, BNB Smart Chain, Polygon, and more. For detailed information, please refer to the official MetaMask website below.

Network profiles hub | MetaMask Help Center 🦊♥️

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◆Keep your private key and Secret Recovery Phrase safe!◆

Please keep in mind that your private key and Secret Recovery Phrase (MetaMask) are critical for accessing your assets and approving transactions within your wallet.

Caution

  • DO NOT SHARE your private keys or Secret Recovery Phrase with anyone. Sharing this information can lead to the loss of assets in your wallet.
  • DO NOT STORE this sensitive information on your computer or in software applications such as OneNote, as these can be vulnerable to security breaches.

※ No entity can restore your private key and/or Secret Recovery Phrase.

※ No entity can restore the asset loss caused by losing your private key and/or Secret Recovery Phrase.

 

We highly recommend storing your private key and Secret Recovery Phrase using offline methods such as:

  • Paper
  • USB drives
  • Hardware wallets

By taking these precautions, you can better protect your valuable assets in your wallet.

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◆Protect your wallet from being hacked!◆

In the event of wallet hacking, we will not be able to assist you.

Both MetaMask and FaceWallet are beyond the reach and not accessible by the game company (NEXPACE) or the wallet service provider (MetaMask).

For further guidance on MetaMask, please refer to the MetaMask FAQ or contact MetaMask directly.

 

Caution

To reduce the risk of wallet hacking, please adhere to the following precaution:

  • Always double-check the transactions before you sign to make sure it is the transaction you intend to proceed with.


For more detailed information on wallet security, please refer to the [WALLET SECURITY > ◆Keep your private key and Secret Recovery Phrase safe!◆] page.

Still having issues?

Let us help you!

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◆Double-check the URL when you first sign with your wallet!◆

There is an important piece of information to help you protect your assets.

When accessing services other than MapleStory Universe with your wallet, there is a risk of someone obtaining permissions through your wallet signature and steal your valuable assets.


To protect your assets,

  • Always ensure the URL is correct before signing with your wallet.
  • Carefully review all permissions requested when signing.


These steps are crucial in safeguarding your valuable assets. Please keep the above precautions in mind whenever you use your wallet for other services.

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