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To defeat Easy Balrog, please follow the guide below:

1. Open the Boss menu using the shortcut key. [Default: F4]

2. Click [Balrog] icon.

3. Click “Go” button at the bottom to enter the Balrog Temple.

4. Create or join a party, and talk to NPC Mu Young to enter the boss field.

5. Survive in the boss field for 3 minutes until you see the notice below (Until Time Left: 17:00)

※ If you do not attack Balrog at least once during the 3-minute survival period, you will be automatically removed from the field after 3 minutes. Please make sure to attack Balrog at least once.

6. Defeat the Balrog.

7. Once you defeat the Balrog, your character will automatically be moved to “Balrog’s Disappearance Site”. You need to attack the red jewel located in the middle of the field using the normal attack in order to mark completion for Easy Balrog.

If you want to move your character to a different world, you can unlink the character from the current world and then link it to the desired world.

※ Please note that after you link a character in your desired world, there is a 10-day waiting period before you can unlink your character again.

※ After you purchase a character from MSU Marketplace, you can link it to your desired world even if the character is from a different world.

There are several potential reasons a character name doesn't show up in the Player Ranking board even though it exists in the game:

1. Characters that have been restricted.
2. Characters created in less than 24 hours.
3. Characters that have not completed the 1st Job Advancement or are below level 10.

You can instantly move to specific towns and fields through the Maple Guide after meeting certain conditions. If the conditions are not met, you may be unable to move to another field or be directed to a related field instead.

For example, if you have not completed the final Quest in the Magnus prerequisite Quest series, [Easy Magnus] Magnus Simulator Quest, you will not be able to move to the Easy Magnus Boss field through Maple Guide.

※ You can use Maple Guide only after your character reach level 30.

If you have met all the conditions but still can't move, please submit a ticket through our Support for further assistance.

Are you unable to click Create Character button on character selection screen?

Please be mindful that you may experience some delay upon entering the character selection screen before Create Character button is activated.

If the delay issue persists after waiting for few minutes, please submit a ticket through our Support and tell us about your situation.

History Mission can be achieved on a per-character basis.

You can check your ongoing and completed missions through the History Mission UI.

Item History is recorded only on minted items that are equipped at the moment the mission is achieved.

• For certain missions, the history is recorded only on items that meet the conditions at the moment of mission completion.

If you have met the conditions but still encounter the same issue, please submit a ticket through our Support for detailed assistance.

Unfortunately, we can't provide you with help on changing the Guild name.

Please choose your Guild name carefully when you first create a Guild.

Unfortunately, if you have set the Ability options incorrectly, the reset abilities can't be restored to their previous state.

A popup is provided for you to confirm your choice before resetting Ability options, so please be mindful when you select and lock the desired option(s) in your Ability.

Please understand that our Support is unable to provide help on restoring previous Ability options.

If you have incorrectly distributed your Ability Points (AP) and Skill Points (SP), please refer to the following guidelines:

• AP reset is provided as a basic feature in MSN, and you can use it anytime you wish to reset your AP.
• SP, however, can't be reset. Please carefully make your choice when distributing SP.

If an error occurs during the AP reset process, please submit a ticket through our Support with your character name.