Other Game Aspects

Capture mode is a feature introduced to allow Maplers to take screenshots more effectively within the game.

Details on Capture Mode

• In Capture Mode, the UI is hidden, but the character can move freely.
• In Capture Mode, mouse input, NPC interaction, and item usage are disabled.
• Capture Mode can be toggled on and off with a hotkey, and it will also be exited by pressing the ESC key.
• In certain situations, Capture Mode may be forcibly exited.
  • Using a portal
  • Changing channels
  • Moving between fields
  • Opening the UI
•  Capture Mode can't be used in certain situations such as NPC interactions.

If you are having trouble reading the message in the Game Lie Detector clearly, please follow the guidelines provided below:

For Maplers with Color Blindness or Color Vision Deficiency

Windows 10

1. Go to Settings > Accessibility
2. Click on Use color filters
3. Turn on Color Filters
4. Apply a color filter that helps you distinguish colors in the game.

You can set a shortcut key to toggle the filter at any time during the game.

• Shortcut: Press Windows + CTRL + C

• Recommendation: Since this is a built-in Windows feature, we strongly recommend Windows 10 users to follow these steps.

GeFORCE Series Graphics Card Settings

1. Open GeForce Experience
2. Go to Program Settings
3. Enable Experimental Features
4. Click on Game Filter.

For Users with Visual Impairment

Press Windows + [+] to use the magnifier function, which can enlarge the password input screen.

To revert to the original size, press Windows + [-].

※ Be aware that the screen can be easily visible to others nearby.

Are you unable to escape from the Guild Headquarters <Hall of Heroes>?

You can exit by pressing the up arrow key (↑) at the door located just below the NPC Lenario.

※ Make sure to stand in the middle of the door on the stairs and try exiting.

Please note that we can't provide chat logs as they contain other Maplers' game information.

You can record your game screen using the Xbox Game Bar installed on Windows 10.

1. After starting the game, press Windows Key + G to open the Xbox Game Bar.
2. Select Record Now (●) to start recording, then select Stop Recording (■) to end the recording.
3. You can also use the shortcut Windows Key + Alt + R to start/stop recording instantly.

You can find the recorded files in Windows Settings → Gaming → Captures.

Compress the video file into a *.zip file and attach it, or provide a URL where the video can be viewed.

You can take screenshots in the game using the Screenshot shortcut key.

Here’s how:

1. Press the Scroll Lock (Slk) key or, if you have changed the screenshot shortcut key(Settings → Key Settings), use the new shortcut key to capture a screenshot.

2. Find the screenshots in the default MapleStory folder.

1.  
   • You can change the save location under Settings → Options → Screenshot → Save Location.

3. You can also take a screenshot by pressing 'Windows Key + Alt + PrtScrn (Print Screen key)'.

1.  
   • Check the location of Xbox Game Bar screenshots in 'Windows Settings → Gaming → Captures'.

※ You can use the Print Screen key to take screenshots even while the game is running.

※ To take screenshots more effectively, you can use Capture Mode in MapleStory N. For more information on Capture Mode, please refer to "What is Capture Mode?" FAQ.

1. You can use MapleStory N content for personal, non-profit purposes, and for personal collection as long as no additional profit is gained.

• But be mindful that the content can't be used for submissions in competitions or similar purposes.

※ These guidelines can change without prior notice, and specific cases might be subject to separate policies.

2. The MapleStory font is available for free to all Maplers, including individuals and businesses, and can be used and distributed freely.

• The font can't be modified or edited in any way.

If you have any suggestions, please feel free to let us know through our community!

Did you discover any typos or spelling errors in the game?

Please submit a ticket with the screenshot of the error attached through our Support. 

We will promptly review your valuable report and make the necessary corrections.

Thank you for helping us improve the game!

If you encounter any errors or bugs while playing MapleStory N, please submit your reports through our Support.

To ensure your report is reviewed and addressed, you must submit it via the MSU Help Center.

We will carefully review all the reports you send and consider them, along with other issues, for future updates.

Thank you for your diligence in reporting!

If you have any feedback or suggestions while playing MapleStory N, please submit your reports through our Support.

To ensure your feedback is reviewed and considered, you must submit it via the MSU Help Center.

We will thoroughly review all the feedback you send and consider it, along with other suggestions, for future updates.

Thank you for your valuable input!

To ensure a safe MapleStory N game environment for all our dedicated Maplers, please take note of the following precautions:

1. Never share your private key and mnemonics with anyone. 
2. Check the official MapleStory Universe and MapleStory N website URL carefully and watch out for scam or similar-looking URLs.
3. Do not click on suspicious links sent by strangers as they may be phishing attacks
4. The official team will never request your personal information first, so be cautious of providing your personal information when someone asks for it.

The reports you submit are carefully investigated.

If violations listed below are confirmed, appropriate measures will be taken according to our Operation Policy:

1. abusive language
2. inappropriate content
3. fraud
4. real-money trading
5. personal information leaks
6. illegal program usage

Please note that investigations involve comparing, analyzing, and synthesizing game records, which can take some time. Rest assured, all reports are thoroughly reviewed.

Please don't hesitate to visit our Support for any issues you encounter.

If you see the message Session Expired on the homepage, you can rest assured that it is a security measure to protect your account after being logged in for an extended period.

※ Session being expired may lead to game launcher closure.

When this happens, please log in again to continue using the services.

If you're not hearing any sound in MapleStory N, check the sound settings listed below:

1.Check Your PC's Speaker

• Ensure the speaker connected to your PC is turned on.
• Check the volume level.
• Verify the connection cables are properly plugged in.

2. In-Game Sound Settings

• Press the ESC key to open Options.
• Go to Options → Sound Menu.
• Check if the master volume, background music, general/monster/skill sound effects, or skill voice is muted.
• Adjust the volume levels to your need.

3. PC Sound Card Settings

• Confirm that your sound card is configured correctly.
• Check if the sound card driver version is up-to-date.