KYC Re-Verification

If you have received a KYC re-verification request, you must complete the re-verification process to continue using the MapleStory Universe service with your account.

You can proceed with KYC re-verification by following the steps below:

1. Connect your wallet to the MapleStory Universe website — you will be redirected to the re-verification page.
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2. Click the “Re-Verification” button at the bottom of the re-verification page.
3. Complete the re-verification process through FaceAuth.
4. Once completed, you can resume using the MapleStory Universe service as normal.

※ You can attempt the re-verification up to three times. After three failed attempts, your KYC re-verification will be considered failed, and your account will be restricted from using MapleStory Universe service. 
※ You must complete the re-verification within 14 days from the time you click the “Re-Verification” button. If the 14-day period expires, the KYC re-verification will be considered failed, and your account will be restricted from using MapleStory Universe service.

KYC re-verification was introduced as a means to take additional measures against accounts suspected of using hacks or/and macros.

If you have received a re-verification request, please follow the procedure described in [I received a KYC re-verification request. What should I do?] FAQ to complete the process and resume using the MapleStory Universe service.

If you successfully complete the KYC re-verification, your previous KYC level will be restored, and your MapleStory Universe account will return to its normal state as it was before the re-verification request.

※ If your account was already under service restriction before receiving the KYC re-verification request, the sanction will remain in effect until the original ban end date, even after the re-verification.

If you fail KYC re-verification, your account will be placed under service restriction.

A KYC re-verification failure occurs if any of the following conditions are met:

1. You fail the FaceAuth verification three times in total.
2. You fail to complete the re-verification within 14 days after clicking the “Re-Verification” button.